ETECSA Announces New Offer for Nauta Hogar Residential Service

Cuba's telecommunications company, ETECSA, is making a new offer available to its customers for the Nauta Hogar Residential service, which operates on a postpaid basis.

Lidia Esther Hidalgo Rodríguez, Commercial Vice President of ETECSA, explained that a common concern from users of this service is that when they pay for a certain number of hours and do not use them, the hours are lost. With this new offer, they can accumulate up to one thousand eighty hours.

She stated that the most contracted service today is the one-megabyte plan with forty hours, but thirty-five percent of people do not consume that allotted time. With the new offer, they have the possibility to accumulate unused hours.

She clarified that the option to recharge for those who desire more service hours per month remains, as does the choice for customers to stay on their current plan. Those who wish to switch to the new offer must visit ETECSA commercial offices.

The Nauta Hogar service began in the country in 2017 and today has 305,000 connected households. In 2025, more than 18,000 new service connections were added. Currently, ETECSA has over 90,000 pending requests for this service, with more than 48,000 of them in process.

The limitations for expanding the service are due to the fact that the connection is made through fixed telephone lines, which face technical difficulties that are challenging to overcome due to the country's economic constraints.